Refund Policy
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
Eligible item(s) must not be a special/custom order and have no signs of use or damage.
Customer is responsible for all shipping costs if seller is not at fault. Items that are defective or incorrectly sent from us will qualify for store credit or credit through your original form of payment.
You can always contact us for any return question at orders@display-works.com.
Refund Process
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
Refunds are contingent upon inspection of item(s) once we receive it. Additionally, there is a 15% restocking fee for returned items that are not being exchanged and are not damaged.
If you’re return is approved, then your refund will be processed either as store credit or directly refunded to your original payment method within 5-7 business days.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at orders@display-works.com and send your item to: 240-19 Jamaica Ave, Warehouse Bellerose, NY 11426.
Shipping returns
To return your product, you should mail your product to: 240-19 Jamaica Ave, Warehouse Bellerose, NY 11426
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.